Privacy Policy
This Privacy Policy explains how City Mart collects, uses and protects information about users of this website. It is a basic template and should be reviewed and updated to match your actual data practices and any applicable legal requirements.
1. Information we collect
- Account information: name, email address, phone number and password when you create an account.
- Order details: delivery address, items purchased, payment method and transaction details.
- Usage data: pages visited, clicks, device type, browser and approximate location (through analytics tools).
2. How we use your information
- To create and manage your account.
- To process and deliver your orders and provide customer support.
- To improve our website, products and services.
- To send important service‑related communications (order updates, security alerts, policy changes).
- To send marketing and promotional messages if you have opted in (you can opt out at any time).
3. Sharing of information
We may share limited necessary information with:
- Vendors / sellers to fulfil your order.
- Delivery partners to deliver your products.
- Payment gateways to process your payments securely.
- Service providers who help us with hosting, analytics, customer support, etc.
We do not sell your personal information to third parties.
4. Cookies and tracking
Our website may use cookies or similar technologies to remember your preferences and understand how you use the site. You can control cookies through your browser settings, but disabling them may affect some features.
5. Data security
We use reasonable technical and organisational measures to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data retention
We keep your information for as long as necessary to provide services, comply with legal obligations, resolve disputes and enforce our agreements. When data is no longer needed, we will delete or anonymise it.
7. Your rights and choices
- Update or correct your account information from your profile page.
- Opt out of marketing emails by using the unsubscribe link or contacting us.
- Request access, correction or deletion of your personal data by emailing us (subject to legal limits).
8. Third‑party links
Our website may contain links to third‑party websites. We are not responsible for the privacy practices or content of those sites. Please review their policies separately.
9. Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date.
10. Contact us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at info@citymart.com.
Last updated: 04 January 2026