Terms and Conditions

These sample terms describe how customers may use the City Mart website and place orders. They are provided as a simple template and do not constitute legal advice. Please review and customise them with a legal professional for your business.

1. Acceptance of terms

By accessing or using this website and placing an order, you agree to be bound by these Terms and Conditions, our Privacy Policy, Shipping Policy and Cancellation & Refund Policy.

2. Eligibility

To place an order on City Mart you must be at least 18 years old and capable of entering into a binding contract under applicable law.

3. Account and accuracy of information

• You are responsible for maintaining the confidentiality of your account login details.
• You agree to provide accurate, current and complete information during registration and checkout.
• We reserve the right to suspend or terminate accounts that contain false information or misuse the platform.

4. Products, pricing and availability

• We try to keep product information, images and prices accurate, but errors may occur.
• All prices are shown in Indian Rupees (₹) unless stated otherwise and are subject to change without notice.
• Products shown as available may become unavailable at short notice due to stock changes with vendors.

5. Orders and payment

• Your order is an offer to purchase the products selected; we may accept or reject it at our discretion.
• Orders are confirmed only after successful payment authorisation from our payment partners.
• We reserve the right to cancel any order and issue a refund in case of pricing errors, stock issues or suspected fraud.

6. Delivery

Delivery timelines shown at checkout are estimates only. Delays may occur due to courier constraints, public holidays, weather or other unforeseen events. Details are governed by our Shipping Policy.

7. Cancellations, returns and refunds

Cancellations, returns and refunds are handled as per our separate Cancellation & Refund Policy, which forms part of these Terms and Conditions.

8. Prohibited activities

Customers agree not to:

• Use the website for any unlawful purpose or in violation of applicable laws.
• Attempt to interfere with the security or proper working of the website.
• Copy, modify or distribute any content without prior written permission where required.

9. Limitation of liability

To the maximum extent permitted by law, City Mart and its owners shall not be liable for any indirect, incidental or consequential damages arising from the use of this website or purchase of products.

10. Changes to these terms

We may update these Terms and Conditions from time to time. Any changes will be posted on this page with an updated "Last updated" date. Continued use of the website after such changes constitutes acceptance of the new terms.

11. Contact

If you have any questions about these Terms and Conditions, please contact us at info@citymart.com.

Last updated: 04 January 2026